Agent Installs no GUID

Discussion in 'Notification Server' started by grayghost, Dec 12, 2007.

  1. grayghost New Member

    I'm installing a new NS server and the Agent installs but no GUID is assigned and no policys pushed down.
  2. Nick Altiris/AppSense Guru

    How is the agent being installed?
  3. grayghost New Member

    We're installing via job from the Deployment Console. \\(server name)\nscap\bin\win32\x86\ns client package\AeXNSC.exe. Switches NS=(fqdn of server) NSWEB=http://(server name)/altiris
  4. Nick Altiris/AppSense Guru

    How long are you waiting?

    It usually takes as much as 15 minutes for a GUID to be assigned.

    If you run that on a command line from the system that isn't getting the GUID does it work?

    Are there any errors in the a.logs?
  5. grayghost New Member

    Here's the log view from the PC I'm trying to install.

    <event date='Dec 12 11:41:32' severity='4' hostName='CM4-I315-T' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715625' >
    <![CDATA[Next policy request from server f7.stratcomt.emil.mil will be at 2007-12-12 11:44:32, in 3 minutes]]>
    </event>
    <event date='Dec 12 11:41:32' severity='1' hostName='CM4-I315-T' source='HttpRequest' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715843' >
    <![CDATA[GET NTLM: Response to server challenge denied, check credentials are correct]]>
    </event>
    <event date='Dec 12 11:41:32' severity='2' hostName='CM4-I315-T' source='AeXNetworkTransport' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715859' >
    <![CDATA[Get 'HTTP://f7/altiris/NS/Agent/CreateResource.aspx?xml=%3CResource%20typeGuid%3D'493435F7-3B17-4C4C-B07F-C23E7AB7781F'%3E%3CAttribute%20name%3D'Domain'%20value%3D'STRATCOMT'%2F%3E%3CAttribute%20name%3D'Name'%20value%3D'CM4-I315-T'%2F%3E%3CAttribute%20name%3D'Altkey1'%20value%3D''%2F%3E%3CAttribute%20name%3D'Altkey2'%20value%3D'00-19-D1-87-21-49'%2F%3E%3C%2FResource%3E' failed: HTTP error: 401 Unauthorized (-2147209951)]]>
    </event>
    <event date='Dec 12 11:41:32' severity='2' hostName='CM4-I315-T' source='CoNetworkTransport(116)' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715859' >
    <![CDATA[HTTP error: 401 Unauthorized (-2147209951)]]>
    </event>
    <event date='Dec 12 11:41:32' severity='1' hostName='CM4-I315-T' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715859' >
    <![CDATA[RequestPolicies failed: HTTP error: 401 Unauthorized (-2147209951)]]>
    </event>
    <event date='Dec 12 11:41:32' severity='4' hostName='CM4-I315-T' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715859' >
    <![CDATA[Next policy request from server f7.stratcomt.emil.mil will be at 2007-12-12 11:44:32, in 3 minutes]]>
    </event>
  6. Nick Altiris/AppSense Guru

    Looks like you've got some sort of authentication issues going on.

    Might want to check the credentials you are using.
  7. TRYDL Member

    If you search the altiris KB for
    you will get quite a few hits.

    Probably something to do with anonymous access forbidden in IIS or the IUSR account has had privileges stripped.

    Just thinking out loud.
  8. andykn Altiris Guru

    We found the IUSR_ account was in the GUESTS Local Group on our NS, remove it from the group.

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