plurdnip

Hello,

I validate the "category" of a new incident to ensure an entry is present for tracking purposes. Upon configuring HelpDesk to create a new incident from Exchange email, the validation for "category" is failing I have noticed the log file stating the following:

Started: 6/15/2009 4:29:59 PM
Finished: 6/15/2009 4:29:59 PM
New incidents: 1
Edit incidents: 0
Rejected by filters: 0
Rejected for unknown addresses: 0
No TEXT/PLAIN bodyparts found: 0
No Sender info: 0
Validation rule failures: 1
Other errors: 0

I can make the validation rule inactive and the incident gets created. My question is, is there any way around this. I must keep the validation for "category" active.

Thanks in advance.