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Thread
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HelpDesk will not create incident from Email inbox.
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06-15-2009, 07:09 PM
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Bill Sullivan
Status:
Super Altiris Admin
Join Date:
03-06-2006
Location:
Calgary Alberta Canada
Posts:
486
try adding Version is equal to or greater than 1 to the validation rule. That way the mail will process as an Incident then you can validate and remediate the category after the Helpdesk email box processes it.
Bill Sullivan
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