Connection closed; Session terminated

Goraek · 08-26-2007, 09:45 PM

Hello

I have an issue with the Aclient. It tries to connect, but eventually it will show an error message:-

"Connection closed; Session terminated"

However, when the server gets rebooted, Aclient connects ok and it will show:-

"Client record updated"

Is there anything that I need to re-configure or alter any settings on the server? Clearly, I do not want to have to reboot the server when it fails to connect.

Any ideas or tips would be much appreciated.

Many thanks,
Goraek.

coateshire · 08-26-2007, 11:34 PM

What's the version of your Aclients and DS! Both these should be same.

Manoj Sood

.sr · 08-27-2007, 02:14 AM

Quote:

Originally Posted by Goraek

Hello

I have an issue with the Aclient. It tries to connect, but eventually it will show an error message:-

"Connection closed; Session terminated"

However, when the server gets rebooted, Aclient connects ok and it will show:-

"Client record updated"

Is there anything that I need to re-configure or alter any settings on the server? Clearly, I do not want to have to reboot the server when it fails to connect.

Any ideas or tips would be much appreciated.

Many thanks,
Goraek.

We had the same problem 4 times last week. Only a reboot solved that problem DS 6.8 SP1
Until now everything seems to work.

Smithy · 08-27-2007, 02:36 AM

Quote:

Originally Posted by Goraek

Hello

I have an issue with the Aclient. It tries to connect, but eventually it will show an error message:-

"Connection closed; Session terminated"

However, when the server gets rebooted, Aclient connects ok and it will show:-

"Client record updated"

Is there anything that I need to re-configure or alter any settings on the server? Clearly, I do not want to have to reboot the server when it fails to connect.

Any ideas or tips would be much appreciated.

Many thanks,
Goraek.

Hello,

I have the same problem - I think the problem is the DS 6.8 SP x. I don't want to "downgrade" to 6.5 again...
Any fixes?

Goraek · 08-27-2007, 09:12 AM

Quote:

Originally Posted by coateshire

What's the version of your Aclients and DS! Both these should be same.

Manoj Sood

We are running DS 6.8 SP1 and Alcient .286.

Is there something I need to edit/modify?

Goraek · 08-27-2007, 09:13 AM

Quote:

Originally Posted by .sr

We had the same problem 4 times last week. Only a reboot solved that problem DS 6.8 SP1
Until now everything seems to work.

SO you just rebooted once and everything works? We had to reboot it many times and still rebooting. What version are u running and what configuration?

jenifer.arnold · 08-27-2007, 12:04 PM

Have you checked Altiris KB 1328 and Altiris KB 4214?

Goraek · 08-27-2007, 10:49 PM

Quote:

Originally Posted by jenifer.arnold

Have you checked Altiris KB 1328 and Altiris KB 4214?

No I havent yet. I'll check them out.

Cheers.

Smithy · 09-24-2007, 05:46 AM

nothing new?

Ray · 01-31-2008, 11:25 AM

Did anyone ever find a resolution to this issue?

coateshire · 01-31-2008, 08:38 PM

Only resolution I have found is to restart your DS server.

byronjt · 06-08-2009, 11:49 PM

anybody find a resolution for this other than restarting the server or services. I've tried both of these with no suck luck.

Goraek · 10-28-2009, 05:46 PM

we're still experiencing issues with our aclient...

does anyone know a permanent fix for this? or perhaps if theres a service that we need to restart on the server to get things rolling?

someone assist?

jenifer.arnold · 10-28-2009, 05:52 PM

Every night before my SQL backup, I stop my DS services. Then I restart them after the backup (15 minutes later). No problem with the error message you are having problems with.

Goraek · 10-28-2009, 09:05 PM

is it a must to stop all services?
thought it wud be ok leaving it running 24/7?

also, which services do you stop/run in order?

i usually use RAAD to restart altiris services....

byronjt · 10-28-2009, 10:15 PM

We had this same problem and for someone reason it was only occuring when we were redirecting boot image on the DS server to a boot image on a locate site pxe server. I removed the redirect and solved the issue.

If you deleted the computers from DS and let the machines boot up into DS again they would just sit and wait connected to DS. As soon as I dropped the job down it would automatically reboot and try to boot up to the local pxe image and go into the loop of connecting and disconnecting automatically and then rebooting again.

Hope this might help you.

jenifer.arnold · 10-29-2009, 11:00 AM

We've learned that some applications don't like to lose their connection to their database during SQL backups. I always restart my services after rebooting my SQL server, too.

I do it in this order:

Stop Altiris PXE Config Helper
Stop Altiris PXE Manager
Stop Altiris Deployment Server Console Manager
Stop Altiris eXpress Server
Stop Altiris Deployment Server DB Management
Stop Altiris Deployment Server Data Manager

Start Altiris Deployment Server Data Manager
Start Altiris Deployment Server DB Management
Start Altiris eXpress Server
Start Altiris Deployment Server Console Manager
Start Altiris PXE Manager
Start Altiris PXE Config Helper