Problems installing NS agent

davidburke84 · 02-14-2008, 12:04 PM

Greetings all:

I’m currently having problems getting the NS agent to install on one PC. We are installing through a website setup on the package server. One install completes I have problem PC restarted. Once it comes back up, I go into processes and notice that only AeXNSAgent.exe is running. When I go into the logs, this is what I get:

<event date='Feb 14 07:21:48' severity='4' hostName='PROBLEMPC' source='SimpleThread' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='2424' thread='2316' tickCount='166946215' >
<![CDATA[Client Thread thread 0x90C beginning
<event date='Feb 14 10:00:13' severity='2' hostName='PROBLEMPC' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='176450812' >
<![CDATA[RequestPolicies failed: Unexpected response from URL HTTP://Server IP/ALTIRIS/NS/Agent/GetClientPolicies.aspx?xml=<Request configVersion="2"><WrkstaGuid>{BFF4CC09-C7D6-4BC9-995B-F14D847BF78E}</WrkstaGuid></Request>&compress=1&hash=1: Unable to locate a resource with the specified GUID (-2147213056)]]>
</event>
<event date='Feb 14 10:00:13' severity='4' hostName='PROBLEMPC' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='176450933' >
<![CDATA[Computer not known to server, sending basic inventory]]>
</event>
<event date='Feb 14 10:00:20' severity='4' hostName='PROBLEMPC' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='176457682' >
<![CDATA[Basic inventory update has been sent]]>
</event>
<event date='Feb 14 10:00:20' severity='4' hostName='PROBLEMPC' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='176457702' >
<![CDATA[Next basic inventory update will be sent to server NSServer.domain.com at 2008-02-21 10:00:20, in 10080 minutes]]>
</event>
<event date='Feb 14 10:00:20' severity='4' hostName='PROBLEMPC' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='176457712' >
<![CDATA[Next policy request from server NSServer.domain.com will be at 2008-02-14 10:15:20, in 15 minutes]]>
</event>
<event date='Feb 14 10:15:20' severity='2' hostName='PROBLEMPC' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='177357646' >
<![CDATA[RequestPolicies failed: Unexpected response from URL HTTP://Server IP/ALTIRIS/NS/Agent/GetClientPolicies.aspx?xml=<Request configVersion="2"><WrkstaGuid>{BFF4CC09-C7D6-4BC9-995B-F14D847BF78E}</WrkstaGuid></Request>&compress=1&hash=1: Unable to locate a resource with the specified GUID (-2147213056)]]>
</event>
<event date='Feb 14 10:15:20' severity='4' hostName='PROBLEMPC' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='177357666' >
<![CDATA[Computer not known to server, sending basic inventory]]>
</event>
<event date='Feb 14 10:15:27' severity='4' hostName='PROBLEMPC' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='177365217' >
<![CDATA[Basic inventory update has been sent]]>
</event>
<event date='Feb 14 10:15:27' severity='4' hostName='PROBLEMPC' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='177365237' >
<![CDATA[Next basic inventory update will be sent to server NSServer.domain.com at 2008-02-21 10:15:27, in 10080 minutes]]>
</event>
<event date='Feb 14 10:15:28' severity='4' hostName='PROBLEMPC' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='1236' thread='2360' tickCount='177365277' >
<![CDATA[Next policy request from server NSServer.domain.com will be at 2008-02-14 10:30:27, in 15 minutes]]>
</event>

**Most of logs cut out. Same thing repeated over and over again.

Now on newer PC were we installing the NS agent it works fine and the computers are showing up. This is the only PC with above problems.

Thanks for you help in advance.

TRYDL · 02-15-2008, 03:16 PM

Quote:

Now on newer PC were we installing the NS agent it works fine and the computers are showing up. This is the only PC with above problems.

Dont suppose the status of this computer has been set to anything other than "Active?"

davidburke84 · 02-15-2008, 05:26 PM

Sorry, but I'm very new to Altiris. What do you mean and where would I set to "active"?

Thanks,

TRYDL · 02-16-2008, 10:00 PM

https://kb.altiris.com/article.asp?article=17247&p=1 Should get you pointed in the right direction

davidburke84 · 02-18-2008, 08:48 AM

Thank you fine sir. That worked great!