Synchronizing Heiarchy Collections

DerickAB · 05-07-2008, 02:49 PM

I'm having an issue when I go to synchronize my hierarchy collections. It will run up to 10% then stop and give me the following failure:

Hierarchy Collections Synchronization for Cost Center hierarchy Failed.

I was wondering if anyone has experienced this and is so what did you do to resolve this. Here is what showed up in the logs:

Error occurred during Asset's folder synchronization. ( Unhandled exception. Type=Altiris.NS.Exceptions.AeXInvalidOperationExce ption Msg=Cannot add an item to a folder that the item already belongs to. Src=Altiris.NS StackTrace= at Altiris.NS.ItemManagement.Folder.Add(IItem item) at Altiris.AssetContractCommon.Settings.SyncHierarchy Collections.UpdateSyncHierarchyCollections(Guid hierarchyType, String hierarchyName) at Altiris.AssetContractCommon.Settings.SyncHierarchy Collections.Process_Execute(GuidCollection organizationResTypes) )

Thanks in advance!

Derick

dominique · 09-05-2008, 03:34 PM

Hi Derick,

Did you get some info for this error am getting the same kind now...

Quote:

Thanks

dominique · 09-05-2008, 04:21 PM

The issue is located in:
Configuration > Soluitions Settings > CMDB Solutions > Synchronize Hierarchy Collections
- the error is during the synchronization of the Departments

dominique · 09-05-2008, 06:54 PM

Hello,
If I run:

Quote:

Select * from Inv_Department_Details order by _id

I am getting 222 items returned.
If I check on the NS Console Configuration > Soluitions Settings > CMDB Solutions > Synchronize Hierarchy Collections I am getting 433 items.
same as the query:

Quote:

select * from Item where ClassGuid = '9663B667-C60D-4246-81C8-0F7E09587384'

If I run the following query:

Quote:

select * from Item where ClassGuid = '9663B667-C60D-4246-81C8-0F7E09587384'
where state like '%item%'

the %item% is showing the old server name with a url!!!

Quote:

This does not refer to the current NS? it is the same guid (select * from vThisNS) as the Database was restored but the name has changed, should this information been changed also in all tables????

I am getting the 121 items difference between the Inv_Department_Details table and the Item Table.
What does this mean?
Thanks,