clnupman

All,

This started when we needed to remove duplicate computer listings from our DS console. It began on DS version 6.8 and still exists after upgrading to 6.9 SP1 MP1. Not sure what the problem is here, but we've been having this issue for the past few months now. Get an hourglass for about 30-60 seconds before the attempt times out and the item(s) to be deleted remain in the console. I can go into the SQL database and use a simple DELETE query to remove the machines one by one, but not everyone has access to do this. I was wondering if there was something simple to check before we got our DBAs involved.

The DBManager.log shows some interesting errors in it. Also when the problem first began, I was receiving "Error deleting jobs through Altiris Database Management Service. Last error was 'Unknown error''.

The DS has been uninstalled and reinstalled, but still has this issue

Also note that the console will lockup when I trigger the "Remove inactive computers after XX days" and "Delete history entries older than XX days" options. Something appears to be misaligned in the database. We haven't changed anything with the service account used to administer the database. "Help me Obi-Wan, you're our only hope!"