bdub310

Hi,

Is there a known issue with cloning the Push Status to Children Automation Rule? With the out of box rule I've added a URL to add a comment, since I have a Validation Rule that requires comments when I close an incident. When I do this it works fine. When I clone the rule, it won't work. My Log Viewer is telling me that my comment Validation Rule is what's stopping it.

Any ideas or suggestions?

bdub310

I figured this one out. The Automation rule works with the Inherit status from parent Incident Rule. If you clone and rename the Automation rule, make sure the new name is referenced in the Incident rule.