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Helpdesk Error when saving tickets
Got an error in helpdesk that kind of stumped me and could not find anything directly related to it so here it is.
One HD worker was getting an error on saving helpdesk tickets when the contact was a paticular contact. The message would come back "Maximum request length exceeded." Then the restart last command or home command were the options.
This worker had an issue with their profile at about the same time. What ended up being the solution was kb.altiris.com article 1043: To save you from having to look it up:
Question
How do I clear a single users Helpdesk settings including (but not limited to) recents, grid layouts, records per page etc...
Answer
All user specific settings used by Helpdesk are stored in the tag table.
Run this query to remove all tag entries for a specific user:
Delete from tag where Tag_collection_id =
(Select Tag_collection_id from contact where NT_ID = 'Domain\User')
Substitute the user's information in the above query where it says Domain\User
If you are unsure of the users NT_ID value run this query:
select nt_id from contact where name like '%UserName%'
where UserName is a string that matches all or part of the user.
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