Performance Monitor cannot be lanched??

dominique · 03-17-2008, 08:18 PM

Hello,

I installed Altiris Monitor Solution for Altiris Infrastructure 6.0.1057 and Altiris Monitor Solution for Servers (6.0.1337).

Should I install Altiris Monitor Solution from Microsoft SQL Server as well (6.0
?? If so anything else to add?

I tried to launch Altiris Performance Monitor but the server could not connect.
The settings have been enabled:
- Notification Server Monitor Metric Installation: All Servers (I checked on the server the "Altiris Monitor Agent" is started so running...
- Windows Monitor Agent Configuration: All Windows Servers is enabled but the database is "master" which seems correct on a SQL view but is it correct on an Altiris view?
- All Computers with Monitor Agent Installed has the four servers.

- Altiris Monitor Agent is in the Altiris Agent pane
- Altiris Monitor Solution Plug-In Stub as well

- "Altiris Monitor Agent" service is started ...

I am getting an error "Failed to connect to the Altiris Monitor Agent: Request to GetAllMetricNames to Monitor Agent for client altiris3 (main NS Name) had failed. The Altiris Monitor Agent may be initializing or not running Please retry in a few minutes and verify that the Altiris Monitor Agent is installed and running on agent machine."

Any ideas?

Thanks,

dominique · 03-17-2008, 08:46 PM

some log:

Log File Name: E:\Altiris\Notification Server\Logs\a.log
Priority: 1
Date: 3/17/2008 4:45:16 PM
Tick Count: 456854156
Host Name: ALTIRISDR
Process: w3wp.exe (8020)
Thread ID: 6504
Module: AltirisNativeHelper.dll
Source: Monitor
Description: SockClient::Connect - Exception caught trying to connect.A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied

Thanks

dominique · 03-17-2008, 09:12 PM

Hello,

I was able to onnect from the Main NS to a Second NS but not able to connect from the Main NS to iself... still the same error. It happens in the two environment I have, I am able to connect to other servers but not the one used for the connection...

The solution has been installed with the Application Identity
I don't see the processes AeXSMAdetector.exe and AeXSMLogUpdate.exe on tghe Main servers themselves!!!

Thanks

nrhudson · 03-18-2008, 04:42 PM

Same issue, or did the reboot fix this also?

dominique · 03-18-2008, 06:07 PM

the reboot fix it

thanks