Agent Installs no GUID

grayghost · 12-11-2007, 09:59 PM

I'm installing a new NS server and the Agent installs but no GUID is assigned and no policys pushed down.

Nick · 12-11-2007, 11:19 PM

How is the agent being installed?

grayghost · 12-12-2007, 10:42 AM

We're installing via job from the Deployment Console. \\(server name)\nscap\bin\win32\x86\ns client package\AeXNSC.exe. Switches NS=(fqdn of server) NSWEB=http://(server name)/altiris

Nick · 12-12-2007, 10:54 AM

How long are you waiting?

It usually takes as much as 15 minutes for a GUID to be assigned.

If you run that on a command line from the system that isn't getting the GUID does it work?

Are there any errors in the a.logs?

grayghost · 12-12-2007, 02:11 PM

Here's the log view from the PC I'm trying to install.

<event date='Dec 12 11:41:32' severity='4' hostName='CM4-I315-T' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715625' >
<![CDATA[Next policy request from server f7.stratcomt.emil.mil will be at 2007-12-12 11:44:32, in 3 minutes]]>
</event>
<event date='Dec 12 11:41:32' severity='1' hostName='CM4-I315-T' source='HttpRequest' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715843' >
<![CDATA[GET NTLM: Response to server challenge denied, check credentials are correct]]>
</event>
<event date='Dec 12 11:41:32' severity='2' hostName='CM4-I315-T' source='AeXNetworkTransport' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715859' >
<![CDATA[Get 'HTTP://f7/altiris/NS/Agent/CreateResource.aspx?xml=%3CResource%20typeGuid%3D' 493435F7-3B17-4C4C-B07F-C23E7AB7781F'%3E%3CAttribute%20name%3D'Domain'%20v alue%3D'STRATCOMT'%2F%3E%3CAttribute%20name%3D'Nam e'%20value%3D'CM4-I315-T'%2F%3E%3CAttribute%20name%3D'Altkey1'%20value%3D ''%2F%3E%3CAttribute%20name%3D'Altkey2'%20value%3D '00-19-D1-87-21-49'%2F%3E%3C%2FResource%3E' failed: HTTP error: 401 Unauthorized (-2147209951)]]>
</event>
<event date='Dec 12 11:41:32' severity='2' hostName='CM4-I315-T' source='CoNetworkTransport(116)' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715859' >
<![CDATA[HTTP error: 401 Unauthorized (-2147209951)]]>
</event>
<event date='Dec 12 11:41:32' severity='1' hostName='CM4-I315-T' source='ConfigServer' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715859' >
<![CDATA[RequestPolicies failed: HTTP error: 401 Unauthorized (-2147209951)]]>
</event>
<event date='Dec 12 11:41:32' severity='4' hostName='CM4-I315-T' source='ServerSettings' module='AeXNSAgent.exe' process='AeXNSAgent.exe' pid='776' thread='1280' tickCount='12715859' >
<![CDATA[Next policy request from server f7.stratcomt.emil.mil will be at 2007-12-12 11:44:32, in 3 minutes]]>
</event>

Nick · 12-12-2007, 02:23 PM

Looks like you've got some sort of authentication issues going on.

Might want to check the credentials you are using.

TRYDL · 12-12-2007, 04:51 PM

If you search the altiris KB for

Quote:

401 Unauthorized (-2147209951)

you will get quite a few hits.

Probably something to do with anonymous access forbidden in IIS or the IUSR account has had privileges stripped.

Just thinking out loud.

andykn · 12-13-2007, 06:04 AM

Quote:

Originally Posted by TRYDL

If you search the altiris KB for you will get quite a few hits.

Probably something to do with anonymous access forbidden in IIS or the IUSR account has had privileges stripped.

Just thinking out loud.

We found the IUSR_ account was in the GUESTS Local Group on our NS, remove it from the group.